The New Normal: Three Signs Your Business Could be Affected by Remote Working
The pandemic has brought challenges to businesses globally. Many companies which were largely office-based are now adjusting to homeworking. This has seemingly become the new normal. At Source Code Software, we know first hand the trials and tribulations this change can bring.
There are a number of ways your business can improve its efficiency during this time. Firstly, you should look at the ways that your company’s operations have changed due to COVID-19.
Communication using a Custom Web App
Effective communication is one of the most vital tools in a business with a large team. Ensuring that employees communicate effectively is important when maintaining a high standard of operations.
During remote working, it may be more difficult to uphold a dialogue with your team. It’s harder to turn around to Steve and ask a question. Or look for Gemma in the break-out room for advice. Nowadays, getting a hold of one another may be difficult. So much so that it affects how well your team uses their time.
Death by software is another way communication can become a hindrance during homeworking. When multiple teams and systems speak to each other, different information is being passed, and not always correctly. Your different systems might not agree on what information is the most up-to-date. For example, your CRM and job management software might have conflicting customer details.
Issues can result in your team wasting minutes, or even hours, ensuring information is always up to date. More time can be wasted even just trying to get a hold of one another.
A bespoke software package from Source Code Software can fix this problem. As part of our service, we can create a chat feature for your employees to use on their own time.
This means that workers can contact each other and respond to queries from team members. Responding when it suits them means that no one is interrupted during their work.
How to improve Customer Service
Customer service is a prominent section of any company where there is always room for improvement.
For employees who work in this department, the pandemic may have caused its own unique set of struggles. With customers having little or nothing to do during lockdown and potentially being furloughed, there’s more time for them to be curious about the status of an order, leading to an influx of people getting in contact with your customer service team.
This isn’t normally an issue when your team-members are all in an office together. But when they’re all in their respective homes, they may have trouble getting hold of each other quickly and efficiently. Phone calls can be time-consuming and emails can easily be missed.
This is even more problematic if some of your team have been furloughed. Aside from the fact that you have fewer people on the ground to cover customer support queries, some team-members may be more familiar with certain customers than others. If the same information isn’t easily accessible to all members of the team, those who are less experienced might not be able to provide the level of support the customer needs.
Source Code Software can help your company deliver customer updates with ease during this time. A tailored software package can send out status updates to customers, so they are always kept in the loop about the process of their product. As a result, they will have less need to contact your customer service team for more information.
Operations Updates using a Custom Web App
Having to give other team members or clients manual updates and notifications about a product may take up a lot of time, especially if you have a lot of customers.
Are you or your employees spending precious time each day manually performing multiple data entries, including updating the status of a product? What about the minutes or hours spent tracking inventory, or communication between teams?
These duties may seem simple enough to complete, but add it to the likelihood of information changing and needing to be updated, and these responsibilities suddenly become time-consuming and laborious, especially in addition to the challenges of remote working.
At Source Code Software, we can tailor a software package for you that frequently updates customer’s data within all of your systems, so everyone is on the same page.
Having updated information from customers at the ready whenever you need it means there’s less time tracking down what is correct, and what needs checking.
If you find your business has been disadvantaged due to the result of the pandemic and remote working, Source Code Software can aid your company in getting back on track in no time.
We have a range of Custom Web App and bespoke software packages. We can implement a number of functions and systems for your company in these unprecedented times.
Get in touch today to see what we can do for you, as well as a free consultation with no obligation.