‘Death by Software’: a Problem Your Business May Have That Has a Simple Solution
‘Death by software’ is a pesky problem many businesses face and can affect the productivity and time management of your employees. Thankfully, Source Code Software is here to help. Our solution – a simple ERP System makes sure that data flows smoothly.
Having a vast number of customers is a wonderful thing for business. But with growth comes increased complexity. It becomes an issue for your employees if there is a miscommunication of customers’ data between systems. This means more time is spent keeping the systems up to date, which can drag your team away from important tasks.
A Familiar Scenario
It’s Monday. You’re ready to kick off the week with your morning coffee and get to work on maintaining the high-quality service/ product your business provides. You even have some new customers – great news! You’re excited to earn money by doing a wonderful job and delivering an amazing experience.
But first, the regular process ensues. It’s time to enter their correct details into the sales system. Simple enough, right? Ooh – don’t forget to also enter the information into the invoicing system. Aaand if you use a separate payment system, they need to go on there too. Depending on the CRM system your Ops Team uses they may also need a copy of the customer’s details.
Different departments will also have to make sure the Manufacturing Team has done their job. They do this by overseeing the service tickets. Does the Finishing Team also have a system to check everything is perfect for the customer? Do they have the correct customer codes to do this? Finally, delivery. Does the delivery company you are using have accurate details as well?
You may not think this is a big issue to be concerned with, it’s only one customer. No big deal. But what if it was 2,000 customers each month who wanted to change a detail of theirs on your system. It’s a minor fact – maybe they’ve moved addresses. Maybe they’re using a different payment method, maybe the point of contact has changed. Or maybe there is a spelling error in their name. Maybe there was a change in the colour of the product they purchased.
Individually, these are all very small reasonable tasks. Suddenly, a huge amount of your team’s time is taken up by having to check in all of your systems has the right information.
You’re Not On Your Own
This inconvenience is surprisingly common, and an example of a small aspect of this issue, which is keeping these details up to date. Add in the reporting of status updates, notifications of delays, the overall performance of a team, and you’d have enough work to hire two or three full-time employees, just to maintain these updates and communicate effectively within each team, to ensure everyone is on the same page.
ERP System: Source Code’s Solution
In summary, the problem here is the dialogue between different systems, and how they effectively share information. Did you know this can be easily automated with an ERP System?
It may seem easy enough to get a colleague to do this. You could assign a team member to duplicate information into different systems, or input information manually to clients and departments. By choosing to have a team member to do this what you are actually doing is paying someone an hourly rate to be the messenger.
This is an expensive use of an employee’s time. The time that could be spent on improving customer service. Time that could be spent finding new customers. Or developing the way things are done and solving problems creatively. By using an ERP System to quickly keep all contact details up to date, you can have your team focus on what really matters.
This is what we love about software, and why we have such a passion for improving business’ productivity, freeing up time which could be spent on more useful pursuits. Such as helping the business grow, helping customers, or even duties employees may find interesting. Of course, there may be admin work to do in some form, but there is always room for improvement in most companies.
The First Step
As experts in helping businesses to supercharge their productivity and gain a competitive edge, Source Code Software can help by starting small and taking repetitive tasks off your teams’ hands. We’re more than happy to give a free consultation, so get in touch today to see what we can do for you.